ProcureCon Travel US 2016 (past event)

December 06 - 08, 2016

1 (888) 482 6012

Main Conference Day 1

07:30 - 08:35 Breakfast & Registration

08:35 - 08:45 Welcome Remarks and Ice Breaker

08:45 - 09:00 Chairperson’s Opening Remarks

Tammy Morgan

Regional Vice President
Carlson Wagonlit Travel

09:00 - 09:20 IBM Case Study: Implementing a Global Expense System

What does it look like when IBM, the company with the most corporate air volume in 2014, and number one largest travel spend in the world, attempts to roll out a global, company-wide expense system? This case study presented by Shari Quakenbush will discuss just that!
• Learn how to prepare and vet prospective systems
• Change management- how do you communicate changes in processes and make them stick?
• Measuring process: how do you measure the success of the new program?

Shari Quackenbush

Global Agency and Online Lead
IBM

09:20 - 09:40 International Voices: How UCB Balances Traveler Experience with Cost Containment in a Traveler-Centric World

In this exclusive case study, Geert Behets, the Head of Global Travel, Meetings and Fleet Management for UCB shares how he manages an international program that addresses both the need for savings and fostering positive traveler experiences. This presentation covers:
The evolution of UCB’s travel program from cost-centered to traveler-centric:
• When is the timing right and why the switch was made
• How is UCB using this evolution to serve both interest of Traveler and UCB?
• How to use consumer experience to enhance the business travel experience

Jason Cammorata

Director Strategic Sourcing
MDC Partners

Tammy Morgan

Regional Vice President
Carlson Wagonlit Travel

Duane Futch

Executive Vice President
Partnership Travel Consulting

10:20 - 11:00 Morning Refreshment & Networking Break

11:00 - 11:40 Interactive Case Study: Transforming a Travel Program to Save Money and Encourage Compliance – The Intuit Story

Intuit, the makers of TurboTax and Quicken, know something about travel and meetings management. After seeing their travel spend skyrocket 40% in 2 years, much higher than their peers, they decided to take their suggested travel policy, rework it, and make it mandatory. Hear how Intuit was able to:
Create a balance between culture and business needs
Hold team members accountable for their spend
Create a guidebook with examples of appropriate travel
Training team members to use the new policy properly
Reduce overall travel spend to pre-growth levels
And take home strategies you can apply to your own company!

Maria Arellano


Intuit

11:40 - 12:10 Fireside Chat: The Travel Manager of the Past vs. Expectations for Today’s World

Mr. Brooks’ travel industry experience spans more than 25 years. Prior to joining McKesson, Mr. Brooks led the global travel and meetings practice for Procurian (now known as Accenture), where he was responsible for more than $1 Billion in corporate travel and meetings and events spend. Prior to Procurian, he spent 15 years at Sony Music Entertainment as Global Vice President, managing global travel, meetings and all indirect procurement. In this discussion, Howard will share his experience on the following areas:
• Describe the Travel Manager of the Past (who used to be assigned this role)
• Company expectations in today’s world
• If an agency (TMC) is doing their job, why is a Travel Manager needed at all
• Why does Travel get the attention it does
• Is business travel an imposition (should we really feel bad for road warriors)

Howard Brooks

Senior Category Manager, Travel & Fleet
McKesson

Tammy Morgan

Regional Vice President
Carlson Wagonlit Travel

12:10 - 12:30 Case Study: How LinkedIn is Approaching a Travel Program from a Workplace Service Model

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 430 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network on the Internet. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe. In this session, Yasuo will outline what LinkedIn is doing to transform their worldwide travel program to better align with LinkedIn’s strong company culture from a Workplace Service Model.

Yasuo Sonodo

Senior Manager, Workplace Performance
LinkedIn

12:30 - 13:30 Networking Lunch

Working Group #1

13:30 - 14:20 Change Management: Key Strategies for Stakeholder Outreach & Communication
Change can be hard – particularly in the office setting. When faced with new systems, processes, or policies, travelers who are used to their own preferences can easily get frustrated and dissatisfied. This working group will explore best practices for communicating changes that occur to the workforce, whether in the form of new suppliers, technology updates or policy in ways that will make them understand the value they receive in addition to remaining compliant.
• Making changes stick and getting the organization to break habits
• The critical need for executive leadership buy-in
• Gaining support for change through data to gain support

Working Group #2

13:30 - 14:20 Leveraging Data for Strong Contract Negotiation Across All Travel Channels
The common wisdom when negotiating travel or meeting contracts is that volume provides the most valuable bargaining chip at the table. However, there is more to striking a good deal than just having the numbers. This working group explores the ways your data can be leveraged when driving a preferable contract agreement with your vendors.
• Approaching renegotiation with current vendors to optimize value and service
• Negotiating with the current market in mind – how data can provide insight to trends
• What good is data if the organization doesn’t know about it or use it? Distributing resources internally.

Kathy Silverman

Global Category Director- Travel, Fleet, Meetings and Events
BP Corporation North America Inc.

Track A: Transient Travel

14:20 - 14:25 Chair’s Welcome
An executive from Uber

Track B: Meetings Management

14:20 - 14:25 Chair’s Welcome

Track A: Transient Travel

14:25 - 14:45 Case Study: The Changing Role of the Travel Manager: How to Bring a Travel Manager into Procurement
There has been a migration of travel managers into the procurement department. As of right now, the majority of travel professionals are finding themselves either as part of the procurement team or reporting directly into procurement. This session will discuss how organizations are reaping the greatest results through organizational structure and understanding the cultural elements that might be overlooked.
• Delve into the procurement and travel manager mindset - how do they differ?
• What procurement fundamentals should travel managers be trained on to be successful as a member of the procurement team?
• How can travel managers apply their specific knowledge and skill set into the procurement department to drive innovation?

Rick Wakida

Global Travel Manager
Informatica

Track B: Meetings Management

14:25 - 14:45 Case Study: Managing Meeting Spend to Optimize Value
Strategic meeting management can substantially add to a company’s bottom line. This session will help you examine ways to establish and grow a meetings and events management program to drive value to your stakeholders. Teddy Oberts, the Strategic Sourcing Manager at VMware (part of the newly established Dell Technologies family), gives us the scoop on modern Strategic Meetings Management Programs (SMMP).
• Setting goals and getting started
• Suppliers: Maximizing the potential
• Tools you can use today

Track A: Transient Travel

14:45 - 15:25 Panel Discussion: WOW Metrics: Gaining C-Level Buy-in for New Technologies that Streamline Processes and Increase Compliance
The amount of data involved in travel management can be overwhelming and for executives who don’t understand what they are looking at, this data provides zero value for justifying decision-making around a travel management program. This panel will explore metrics will help “wow” senior leadership:
• What metrics have the greatest mileage with the C-Suite?
• How to break-down data to analyze company trends and convey meaning
• Quick-wins in the travel program space that will help gain buy-in to invest in important resources and technologies

Marc Ensign

Director, Global Category Management
Sonoco ThermoSafe Brands

Track B: Meetings Management

14:45 - 15:25 Panel Discussion: Communicating the Meeting Program Value Proposition to Stakeholders and Customers
The progression of meeting spend management from the marketing department, or from administrative assistants to procurement has been a bumpy road. How are companies organizationally managing this function particularly on a global level? This panel will cover advanced methods of optimizing the meeting management function for strong geographical coverage and best possible results for the spend:
• Learn how procurement professionals have handled the transition of meetings spend into their departments
• How teams should be structured and the value of a centralized support function
• Educating regional management to drive top-down support and advocacy

Rebeca Palatka

Global Travel Supervisor
Pacific Drilling

Neil Hammond

Partner
GoldSpring Consulting

15:25 - 16:00 Afternoon Refreshment & Networking Break in the Solutions Zone

For All Attendees

16:00 - 16:20 Eliminate Program Leakage, Maximize Traveler Efficiencies, and Optimize Travel Spend through Advanced Travel Booking Capabilities
Corporate travel booking tools require more than a consumer-looking interface and integration with expense management systems to meet the demands of corporations and their travelers. Expense management data is great for measuring performance, but do you have the right booking platform in place to IMPROVE performance based on those measurements? Explore how advancements in booking tool capabilities are changing the way companies are optimizing their travel program while increasing traveler satisfaction and productivity.

Jay Richmond, Head of Business Travel Group at Amadeus North America

Jay Richmond

Head of Business Travel Group
Amadeus North America

Workshop

16:00 - 16:20 The Future of Business Travel and Millennials Impact on Preference - How Can it be Leveraged as a Win for the Business?
Millennials, hyper-travelers, road warriors – how can the travel manager manage spend in today’s technology-driven environment. This workshop ran by Annemarie and Greeley from the ACTE is dedicated to examining the new norms - the role of technology, the new millennial travelers and procurements involvement for travel management.
• Managing preference across the user spectrum – not just millennials but Gen X/Y’s, Baby Boomers
• Preparing for the huge explosion of services catering to millennials
• Travel 1.0 to 2.0 to Open Booking and how the industry has evolved

Yasuo Sonodo

Senior Manager, Workplace Performance
LinkedIn

For All Attendees

16:20 - 17:00 Panel Discussion: Building a Travel Management Vendor Scorecard: Avoiding Lost Savings and Non-Compliance
Measuring supplier performance isn’t a one time or even yearly process. It has to be ongoing in order to ensure the best program possible and combining multiple data sources into usable information is a key capability. Does your supplier provide the visibility and information you need to ensure a well-managed travel program? This discussion will uncover:
• “Must have” metrics to analyze when scrutinizing supplier performance
• Setting milestones and communicating to achieve goals
• How to handle an underperforming partnership

Tarbinlam Lafon, Director- Travel, Card & MEetings Procurement at Merck

Tarbinlam Lafon

Director- Travel, Card & MEetings Procurement
Merck

Will Tate


GBTA

Bonnie Moree

Travel Manager
HIG Global

Claire Langford

Senior Strategic Sourcing Manager
Asurion

Workshop

16:20 - 17:00 The Future of Business Travel and Millennials Impact on Preference - How Can it be Leveraged as a Win for the Business?
Millennials, hyper-travelers, road warriors – how can the travel manager manage spend in today’s technology-driven environment. This workshop ran by Annemarie and Greeley from the ACTE is dedicated to examining the new norms - the role of technology, the new millennial travelers and procurements involvement for travel management.
• Managing preference across the user spectrum – not just millennials but Gen X/Y’s, Baby Boomers
• Preparing for the huge explosion of services catering to millennials
• Travel 1.0 to 2.0 to Open Booking and how the industry has evolved

Yasuo Sonodo

Senior Manager, Workplace Performance
LinkedIn

These interactive roundtable sessions take a deep dive into the specific areas you came to learn about. Sit and learn in an intimate format from the speakers who have had am impact on their company and industry. Take control of your own event experience and don’t be shy! Ask questions (or answer them!) alongside other conference attendees who are dealing with the same challenges as you network with industry peers with very similar challenges, interests and responsibilities. Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 30 minutes

TABLE 1: Global Implementation for TMCs: Discussing the Challenges and Overcoming Obstacles
Hosted by: Carey Ann Pascoe, Senior Travel Manager, Corporate Procurement, Dolby Laboratories, Inc.

TABLE 2: Enforcing a Non-Mandated Policy: Is it Possible?
Hosted by: Makiko Barrett, Senior Manager, Global Travel, Yahoo!

TABLE 3: Can Hotels Play A Role In Duty Of Care? Learn How Hotels Are Committing To Keeping Travelers Safe
Hosted by: Dr. Sara Friedlander, Global Director, Global Finance & Procurement, Bristol-Myers Squibb

TABLE 4: Duty of Care: What Do You Do When a Traveler Books Outside the System?
Hosted by: Will Tate, Partner, GoldSpring Consulting LLC

TABLE 5: Expand and Evolve Your Existing Global Corporate Card Program
Hosted by:

TABLE 6: Duty Of Care: Addressing Safety in Developing Countries and Hotspots of International Conflict

TABLE 7: Applying Strategic Sourcing for Centralized Meetings Management


Sara Friedlander

Global Director; Global Finance & Procurement
Bristol-Myers Squibb

Makiko Barrett

Sr. Manager, Global Travel
Yahoo

Carey Ann Pascoe

Sr Travel Manager, Corporate Procurement
Dolby

Will Tate


GBTA

18:00 - 23:59 Cowboys n’ Cocktails Reception in the Solutions Zone

After a busy day of networking and sessions, pull on your cowboy boots and your ten gallon hats and join your colleagues for cocktails and local fare! Sip mint juleps and discuss the nitty-gritty of corporate travel while listening to country music deep in the heart of Texas!